Cookie Policy

Introduction

SUSTREAM Ltd, trading as SUSTREAM (“we”, “us”, or “our”), uses cookies and similar technologies on our website (sustream.com) to ensure the effective operation of our website, enhance user experience, and support the delivery and improvement of our services. We adopt a risk-based and governance-led approach to the use of cookies and tracking technologies, aligned with our broader cyber resilience and data protection principles.

This Cookie Policy explains what cookies are, how and why we use them, and the choices available to you in managing them.

We use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR). This policy should be read alongside our Privacy Policy.

What Are Cookies?

Cookies are small text files that are placed on your device (such as a computer, tablet, or smartphone) when you visit a website. They enable a website to recognise your device and store certain information about your preferences or past actions.

We may also use similar technologies, such as pixels, tags, and local storage, which operate in a comparable way to cookies.

Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of our website and enable core functionality such as security, network management, and access to secure areas (including client dashboards, toolkits, and collaboration features).

These cookies do not require your consent.

Analytics Cookies

These cookies collect information about how users interact with our website, such as pages visited, time spent on pages, and navigation patterns.

This information may include identifiers such as IP address and device information, which are processed in a pseudonymised form where possible.

We use this information to improve website performance, user experience, and service delivery.

These cookies are only used with your consent.

Functional Cookies

These cookies allow our website to remember choices you make (such as preferences or settings) and provide enhanced, more personalised features.

These cookies are only used with your consent.

Marketing Cookies

Where applicable, these cookies are used to deliver relevant content and communications based on your interests, including through third-party platforms.

These cookies are only used with your consent.

How We Use Cookies

We use cookies and similar technologies to:

• ensure that our website functions correctly and securely, including enabling access to restricted areas;

• analyse usage and performance to improve our website and services;

• remember user preferences and enhance user experience; and

• deliver relevant communications and content, where applicable and with your consent.

Consent to Use Cookies

When you first visit our website, you will be presented with a cookie consent banner that allows you to:

• accept all cookies;

• reject non-essential cookies; or

• manage your preferences by cookie category.

Strictly necessary cookies are set automatically.

All other cookies (including analytics, functional, and marketing cookies) are only set after you have provided your consent.

You may withdraw or adjust your consent at any time using the cookie settings link available on our website.

Managing Cookies

You can manage your cookie preferences at any time through:

• our cookie consent tool (accessible via the website footer); or

• your browser settings (e.g. Chrome, Safari, Firefox, Edge).

Please note that blocking or disabling strictly necessary cookies may affect the functionality and availability of certain features of our website, including access to secure areas.

Further information on managing cookies can be found in your browser’s help section.

Third-Party Cookies

We use certain third-party services to support the functionality and performance of our website.

These may include:

• analytics providers (such as Google Analytics), which help us understand how users interact with our website; and

• where applicable, third-party platforms used to deliver content or communications.

These third parties may set their own cookies on your device. We do not control these cookies and recommend that you review the relevant third-party privacy and cookie policies.

We take reasonable steps to ensure that third-party providers process data in accordance with applicable data protection laws, including through appropriate contractual safeguards.

Cookie Details

We use a combination of first-party and third-party cookies to support the operation and performance of our website. Strictly necessary cookies, such as session identifiers, are used to enable secure login, session management, and access to restricted areas of the website; these typically expire when you close your browser. Analytics cookies, including those provided by services such as Google Analytics, are used to distinguish users, analyse website usage, and generate performance insights; these cookies may be stored for periods ranging from 24 hours to up to 24 months. Functional cookies are used to remember user preferences and settings, such as display or configuration choices, and are typically retained for up to 12 months. Where applicable, marketing cookies may be used to support the delivery of relevant content or communications based on user interactions; these are generally retained for up to 12 months.

Please note that the specific cookies used may change over time as we update our website, platforms, and services.

Cookie Retention

Cookies are retained only for as long as necessary to fulfil their purpose.

• Session cookies expire when you close your browser.

• Persistent cookies remain on your device for a defined period, typically ranging from 24 hours to 24 months depending on their function.

You can delete cookies at any time via your browser settings.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our services.

Any updates will be posted on this page. Where appropriate, we will notify you of significant changes via our website or other communication channels.

Contact Us

If you have any questions about our use of cookies or this policy, please contact us:

Email: engage@sustream.com
Postal Address: SUSTREAM Ltd, DC Business Centre, 10 Charles Wood Road, Dereham, Norfolk, NR19 1SX

SUSTREAM is a trading name of SUSTREAM Ltd, registered in England and Wales (Company Registration Number: 17164530).

For further information on how we handle personal data, please refer to our Privacy Policy.

Last Updated

April 2026