Accessibility Statement

Our Commitment

SUSTREAM Ltd, trading as SUSTREAM (“we”, “us”, or “our”), is committed to ensuring that our website (sustream.com) is accessible to all users, including people with disabilities.

We are committed to providing an inclusive and user-centred digital experience in line with the Equality Act 2010 and the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard.

This commitment extends to our digital platforms, services, tools, and supporting documentation, reflecting our broader focus on governance, usability, and process improvement.

This Accessibility Statement applies to sustream.com.

Compliance Status

We aim to meet WCAG 2.2 Level AA standards across our website and digital services.

While the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 do not directly apply to all private organisations, they are recognised as best practice, and we use them as a benchmark where appropriate.

We are actively working to improve accessibility across all areas of our digital estate.

Accessibility Features

We have implemented a range of features to support accessibility, including:

• Text alternatives: Images and non-text content include descriptive alternative text to support screen reader users.

• Keyboard navigation: The website is designed to support keyboard navigation across primary user journeys, with visible focus indicators for interactive elements. We recognise that some interactions may not yet provide an optimal experience for all keyboard users and are working to improve this.

• Readable design: We use clear typography, scalable text, and accessible colour contrast to support users with visual impairments.

• Screen reader compatibility: The website is tested for compatibility with commonly used assistive technologies such as JAWS, NVDA, and VoiceOver, recognising that user experience may vary depending on configuration, browser, and device.

• Logical structure: Content is structured using consistent headings, landmarks, and navigation patterns to support ease of use and assistive navigation.

• Multimedia support: Where multimedia content is used, we aim to provide captions or transcripts where reasonably practicable.

Known Accessibility Limitations

This website is partially compliant with WCAG 2.2 Level AA due to the limitations outlined below. Known limitations include:

• Interactive dashboards: Some advanced dashboard components may not yet be fully optimised for screen reader accessibility. We are working to improve compatibility and expect ongoing enhancements through future development cycles.

• Legacy content: Some older documents (including PDFs and downloadable resources) may not fully meet accessibility standards, including missing tagging or alternative text. These are being progressively reviewed and updated.

We are committed to addressing these issues as part of our continuous improvement approach and welcome user feedback to help prioritise enhancements.

Disproportionate Burden

We assess accessibility improvements pragmatically and proportionately. Where making specific content or functionality fully accessible would impose a disproportionate burden, we will document this and provide alternative means of access where reasonably practicable.

Where such limitations are identified, we will clearly document them and provide alternative means of access where reasonably practicable. At present, no disproportionate burden exemptions have been identified.

Feedback and Contact Information

We welcome feedback on the accessibility of our website and digital services.

If you experience any accessibility barriers or require information in an alternative format, please contact us:

Email: engage@sustream.com
Postal Address: SUSTREAM Ltd, DC Business Centre, 10 Charles Wood Road, Dereham, Norfolk, NR19 1SX

We aim to acknowledge all accessibility enquiries within five (5) working days and provide a substantive response or resolution plan within twenty (20) working days.

Escalation

If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS), which provides advice and support on equality and human rights matters in the UK:

Website: www.equalityadvisoryservice.com
Telephone: 0808 800 0082

Monitoring and Testing

We regularly assess the accessibility of our website using a combination of:

• Automated testing tools such as WAVE and axe Accessibility Checker;

• Manual testing using assistive technologies, including JAWS, NVDA, and VoiceOver; and

• Internal user feedback and iterative usability testing.

Accessibility testing is conducted on a regular basis and following significant updates to our website or digital services.

Review of This Statement

This Accessibility Statement is reviewed at least annually and updated whenever significant changes are made to our website, services, or relevant legal requirements.

The next scheduled review date is April 2027, unless an earlier update is required.

Contact Us

For general enquiries relating to this statement, please contact:

Email: engage@sustream.com
Postal Address: SUSTREAM Ltd, DC Business Centre, 10 Charles Wood Road, Dereham, Norfolk, NR19 1SX

SUSTREAM is a trading name of SUSTREAM Ltd, registered in England and Wales (Company Registration Number: 17164530).

Last Updated

April 2026